Frequently Asked Questions

FAQ

FAQs

FAQ
Q:Do you provide product training and user guidance?
A: Yes, we provide comprehensive support to help you quickly understand...
FAQ
Q:Can we cooperate if we have no experience?
A: Absolutely. We support new partners with: Product training Sales guidance Market...
FAQ
Q:What is the market outlook for this industry?
A: Very strong growth potential (based on your company data): Rapid global...
FAQ
Q:What are your main markets?
A: We have exported to 35+ countries, mainly including: Asia Europe Am...
FAQ
Q:Do you provide marketing support?
A: Yes, including: Product materials (images/videos) Marketing copywriting Training...
FAQ
Q:What if there is a quality issue?
A: Depending on the situation: Free spare parts replacement Technical repair...
FAQ
Q:How do you handle after-sales service?
A: We provide: Technical documentation Video training Remote engineering...
FAQ
Q:What is your warranty policy?
A: All products come with a 12-month warranty.
FAQ
Q:What payment methods do you accept?
A: T/T (Bank Transfer) L/C (Letter of Credit) D/P PayPal Western Union
FAQ
Q:What shipping methods do you support?
A: Sea freight Air freight Express (DHL / UPS / FedEx)
FAQ
Q:Will there be delays?
A: We ensure stable delivery with: Standardized production lines Strict...
FAQ
Q:What is your delivery time?
A: Standard products: 15–30 working days OEM orders: 30–45 days
FAQ
Q:Can your products be imported into our country?
A: In most cases, yes. We also assist with: Customs clearance documents Compliance...
FAQ
Q:Can you provide certification documents?
A: Yes, we can provide: Scanned copies Official verification channels All...
FAQ
Q:What certifications do you have?
A: We provide: ISO 13485 (Quality Management System for Medical Device...
FAQ
Q:Who are your products suitable for?
A: Suitable for: Sub-healthy populations Middle-aged and elderly people...
FAQ
Q:Is hydrogen health a well-established market?
A: Yes: It has been developed in Japan for over 15 years Widely used in...
FAQ
Q:Is Terahertz technology reliable or just a marketing concept?
A: It is not a gimmick: Terahertz technology is widely used in scientific...
FAQ
Q:Are hydrogen products safe?
A: Yes. We adopt: PEM water electrolysis hydrogen production technology Multiple...
FAQ
Q:What are your main product lines?
A: We focus on health technology products, including: Hydrogen inhalation...
FAQ
Q:Can you offer discounts?
A: Yes, depending on: Order quantity Cooperation duration Market potential We...
FAQ
Q:Why are your prices higher than some products in the market?
A: We recommend evaluating based on value: International standard quality...
FAQ
Q: What is your minimum order quantity (MOQ)?
A: OEM orders: 300–500 units Neutral packaging orders: ≥100 units Small...
FAQ
Q: Can I get samples before placing an order?
A: Yes. We provide paid samples, and the sample cost can be deducted from...
FAQ
Q:Do you support OEM/ODM?
A: Yes, we fully support customization, including: Logo customization Packaging...
FAQ
Q: Can I become your exclusive distributor?
A: Yes. We already have partners in some countries, but many markets are...